Terms and Conditions
Effective Date: 03/03/2025
Last Updated: 03/04/2025
Welcome to TawaClean. By accessing our website www.tawaclean.co.nz, requesting a quote, or engaging our services, you agree to the following Terms and Conditions. These terms are designed to protect both you (the “Client”) and us (the “Service Provider”) and ensure a clear understanding of expectations, responsibilities, and service scope.
If you do not agree with these Terms and Conditions, please refrain from using our services.
1. Services Offered
TawaClean provides commercial and residential cleaning services, lawn mowing, garden maintenance, and other related exterior care services. All services are subject to availability and may vary based on your location, property access, and specific requirements.
We strive to deliver professional-grade results at all times. While we aim to meet every reasonable expectation, certain outcomes may be affected by property conditions or uncontrollable factors like weather.
2. Bookings and Scheduling
Clients may book services via our website, by phone, or through email. Once a booking request is received, we will confirm availability and provide a service date and estimated time.
Bookings are not guaranteed until confirmed by TawaClean. We reserve the right to reschedule due to unforeseen circumstances such as equipment failure, weather disruptions, or staff availability. Clients will be notified promptly if changes are necessary.
We kindly ask that you provide accurate property access details and inform us in advance of any site-specific considerations (e.g., pets, locked gates, or alarm systems).
3. Pricing and Payment Terms
All quotes provided are based on the scope of work discussed at the time of booking. Pricing is subject to change if additional services are requested, or if property conditions significantly differ from what was described.
Payment is due upon completion of service unless otherwise agreed in writing. We accept bank transfers, EFTPOS (where available), and other forms of payment as specified during booking.
Invoiced payments are due within 7 days unless agreed otherwise. A late fee of 5% may be applied to overdue invoices. If non-payment persists, we reserve the right to suspend services or pursue collection actions.
4. Cancellations and Rescheduling
We understand that circumstances change. Clients may cancel or reschedule up to 24 hours before the service appointment without penalty.
Cancellations made within 24 hours of the scheduled service may incur a cancellation fee of 25% of the service price to cover administrative and scheduling costs.
If we arrive at the property and are unable to access the site or complete the work due to reasons outside our control, a call-out fee may apply.
5. Service Limitations and Client Responsibilities
TawaClean takes all reasonable steps to perform services efficiently and safely. However, we are not responsible for:
- Pre-existing damage to surfaces, fixtures, or materials;
- Wear and tear revealed after cleaning;
- Services not explicitly included in the booking agreement.
Clients are responsible for ensuring the area is safe and accessible prior to our arrival. If there are any hazardous materials, obstacles, or other risks present, please notify us in advance.
Valuables should be secured before the service begins. While our team exercises care, we are not liable for damage to fragile or unsecured items not previously disclosed.
6. Satisfaction and Quality Assurance
Your satisfaction is important to us. If you are unhappy with any part of our service, please contact us within 24 hours of the service being completed. We will make every effort to resolve the issue promptly and fairly.
In many cases, we offer a return visit or adjustment to the affected area at no extra charge. However, we cannot offer refunds or fixes for issues not reported within a reasonable time frame.
7. Liability and Indemnity
TawaClean maintains public liability insurance and adheres to New Zealand’s health and safety regulations. However, to the fullest extent permitted by law, we will not be held liable for indirect, incidental, or consequential damages resulting from our services.
Clients agree to indemnify and hold TawaClean, its staff, and contractors harmless from any claims, losses, or damages arising from access issues, safety violations, or misuse of our services.
8. Intellectual Property and Website Use
All content on our website—including text, logos, graphics, and service descriptions—is the property of TawaClean and may not be reproduced or used without prior written consent.
Users agree not to misuse our website or attempt to gain unauthorized access to systems, interfere with functionality, or engage in harmful or unlawful activity.
9. Privacy and Data Handling
We are committed to protecting your privacy. Any personal information collected is handled in accordance with our Privacy Policy. By using our website and services, you agree to the collection and use of data as outlined in that policy.
10. Force Majeure
TawaClean will not be liable for delays or failure to perform any part of our services due to circumstances beyond our control, including but not limited to natural disasters, public health emergencies, power outages, or transportation disruptions.
11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted to our website with a revised “Last Updated” date. Continued use of our services after changes are made implies acceptance of the new terms.
12. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from the use of our services or website will be resolved under New Zealand law and within New Zealand’s legal jurisdiction.
Contact Us
If you have questions about these terms or would like to discuss a particular aspect of our service, please reach out to us:
TawaClean
Email: support@tawaclean.co.nz
Phone: +64210527497
Website: www.tawaclean.co.nz