Privacy Policy
Effective Date: 23/03/2025
Last Updated: 23/-4/2025
At TawaClean, we take your privacy seriously. We are committed to safeguarding the personal information of our clients, website visitors, and anyone interacting with our services. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website (www.tawaclean.co.nz), request a service, or otherwise engage with us.
We comply with the New Zealand Privacy Act 2020 and follow best practices based on international standards such as the General Data Protection Regulation (GDPR), to ensure your information is handled with care, integrity, and transparency.
1. Information We Collect
When you interact with TawaClean, we may collect a variety of personal and non-personal information.
We collect personal details you voluntarily provide when you fill out our online forms, contact us, or request a quote. This may include your full name, email address, phone number, physical address, business name, and specific service requests. These details help us deliver the right services and respond to your inquiries efficiently.
We also gather certain information automatically when you browse our website. This includes your IP address, browser type, device information, the pages you visit, the time you spend on our site, and how you interact with various elements. This data helps us understand how our website is used so we can improve the experience for all visitors.
In addition, if you make a payment online, your transaction is processed through secure third-party providers. We do not store or process your card information ourselves.
2. How We Use Your Information
We use your information to provide high-quality cleaning and lawn care services, tailor our offerings to your needs, and ensure seamless customer service.
Your contact details help us schedule services, send updates, manage bookings, and issue invoices. We may also use your email to send service confirmations, maintenance reminders, or important notices about changes to our policies or availability.
We may analyze usage data and feedback to enhance our website, marketing, and service delivery. Our aim is to make interactions with TawaClean smoother, more helpful, and aligned with what customers expect.
From time to time, we may use your information to send you promotional materials, special offers, or surveys. You can opt out of these communications at any time using the unsubscribe link provided or by contacting us directly.
3. Sharing Your Information
TawaClean respects your privacy and does not sell or rent your personal information to third parties. We only share data with trusted partners who assist in operating our website, managing payments, or delivering our services—under strict confidentiality agreements and only to the extent necessary.
We may also disclose your information if required to comply with applicable laws, respond to legal claims, enforce our terms of service, or protect the rights, property, or safety of TawaClean, our users, or others.
4. Data Security
We use a combination of physical, digital, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. This includes SSL encryption, password protection, limited internal access to data, and secure data storage practices.
Despite our best efforts, no online system can be completely secure. We recommend that you take steps to protect your personal devices and use strong, unique passwords.
5. Your Rights and Choices
You have the right to access the personal information we hold about you. You may request corrections to inaccurate data, object to certain uses of your data, or ask us to delete your information entirely—provided we are not legally required to retain it for business or regulatory reasons.
If you’d like to make any such request, please contact us using the details at the end of this policy. We will respond promptly and aim to resolve your request within 20 working days, in accordance with the New Zealand Privacy Act.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors engage with our content. Cookies help us recognize your browser, remember your preferences, and deliver relevant information.
You can control cookie settings through your browser. Note that disabling cookies may affect how our website functions.
We may also use analytics tools like Google Analytics to gather anonymous data about site usage. This helps us understand user behavior and improve our digital services, but this information does not personally identify you.
7. Retention of Information
We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. This includes fulfilling service contracts, complying with tax and legal obligations, and maintaining records for business continuity.
Once your information is no longer required, we ensure it is securely deleted or anonymized.
8. Links to Other Websites
Our website may contain links to third-party websites for your convenience or reference. These sites operate independently and have their own privacy policies. We encourage you to read those policies before providing any personal information. TawaClean is not responsible for the privacy practices or content of external sites.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such data has been inadvertently collected, we will take appropriate steps to delete it.
10. Updates to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, legal obligations, or services. The most recent version will always be posted on our website, and the effective date will be updated accordingly.
We recommend reviewing this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:
TawaClean
Email: support@tawaclean.co.nz
Phone: +64210527497
Website: www.tawaclean.co.nz
Location: Wellington, New Zealand
We’re happy to help clarify anything or respond to your data access or correction requests.